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FAQs
  0Carbonating Bottles1. 
Are SodaStream plastic carbonating bottles BPA-free?
For many years, SodaStream has demanded that our suppliers and subcontractors meet exacting specifications, so that our millions of customers worldwide can enjoy a safe and superior product that is compliant with international standards for beverage quality.

Some topics of special concern:

  • Phthalates and PCBs: SodaStream does not use any materials in the production process that can produce phthalates or PCBs.
  • Bisphenol-A (BPA): SodaStream does not use polycarbonate materials, and therefore our products are free of this chemical compound.
  • MSDS sheets and certificates of supplier conformity are available upon request.
2. 
Can a different company's bottles be used?
Only SodaStream bottles must be used with your SodaStream drinksmaker. Using any other bottles will not be covered by the warranty. We cannot be responsible for the products of any other company.
3. 
How do I clean the carbonating bottles?
Your carbonating bottles should be cleaned by hand in lukewarm water, a small amount of lemon juice can be used to remove stains & odour. Please avoid using abrasive cloths (as you might scratch your bottles) and NEVER place the bottles in the dishwasher.

4. 
Why does the carbonating bottle have an expiration date?
Since the carbonating bottles have to withstand continuous carbonation under pressure, they should be replaced every 18 months to 3 years. While it looks like ‘simple’ plastic, your carbonating bottle is a highly specialised product made under the strictest supervision and has gone under stringent testing. The expiration date of the bottle is a guide to when it was manufactured. Replace the bottle three years from when it was first used. The bottle must also be replaced if put in the dishwasher, placed in the freezer, exposed to a heat source, or have become scratched. Glass bottles should be replaced if they become chipped.
 
  0Cylinders1. 
Can a different company's cylinders be used?
We cannot be responsible for the products of any other company. Only SodaStream branded cylinders should be used with your Drinks Maker. Using any other cylinder will not be covered by the warranty.
2. 
How do I exchange an empty Gas Cylinder for a full one?
Take your empty Cylinder(s) to your nearest stockist in exchange for a full Cylinder for the price of the gas only.

OR

Place your order online for an Alco2Jet Gas Refill(s).

When you receive your Alco2Jet Gas refill(s) you will also receive with the cylinder/s information on how to arrange pick up of your empty gas cylinder.
 

PLEASE NOTE:
  • At the time you order an Alco2Jet Gas Refill we will ship it immediately without waiting for your empty Alco2Jet Cylinder to arrive but will charge you for a full Alco2Jet Cylinder plus Cylinder Security.
  • You must return to us the empty Alco2Jet Cylinder(s) you currently hold. Please visit http://www.sodastreampickups.com.au to organize pickup of your empty cylinder(s). We will automatically credit you for the empty Alco2Jet Cylinder(s) plus Cylinder Security once we receive them in our warehouse and have identified them as the empty Alco2Jet Gas Cylinders you have sent to us.
  • The Alco2Jet cylinder(s) you return is identified by the return label with your Purchase Order Number which is supplied with your order.
  • The credit will be applied to the same credit card you used for the purchase of the Alco2Jet refill(s). Please make sure to keep a record of your purchase order number.

Please contact our customer care team FREE on 1300 SODASTREAM if you have any questions. Lines open between Mon - Fri 9.00am to 5.00pm or email sales@sodastream.com.au  
3. 
How do I get another Alco2jet Cylinder refill when the one I have is empty?
It's easy. Simply submit your order on our website at www.sodastream.com.au

You can also take your empty cylinder to any participating Woolworths, Kmart, Mitre10, Coles, Big W, Harvey Norman, Good Guys, Bing Lee, Clive Peeters, David Jones and a growing number of independent stores for a replacement cylinder. You only pay for the gas. You may also buy a spare cylinder to use while you are refilling your first cylinder.

Please note: Some stores from major chains may not stock the full range or any of our SodaStream range - best to call the store ahead if you are travelling a distance.
4. 
How do I know if the cylinder is empty?
There are a number of indications that show that the cylinder is empty:
  • When you press the carbonating button you will not see any gas going into your bottle of water.
  • Even after repeated presses you don't reach the 'buzzing' sound.
  • The carbonating button may stay down.
  • The cylinder splutters showing that you have reached the end of the gas in the cylinder.

Please note:
We recommend that you keep a spare cylinder in the cupboard so that when the cylinder runs out you simply swap the cylinders and keep making sparkling water, and return the empty cylinder as you order your next gas refill.
5. 
How long will my gas cylinder last/How many bottles will I get from one gas cylinder?
A 40 Litre gas cylinder should approximately fizz around 40 one litre bottles depending on how much gas you add to your water. So a 40 Litre cylinder may last around 40 one litre bottles, a 60 litre cylinder may last around 60 one litre bottles and if you have a 100 litre gas cylinder, it may last around 100 one litre bottles.
6. 
How should the cylinder be stored?
 The cylinders contain CO2. Compressed gas has a tendency to expand when it is exposed to a source of heat for prolonged periods of time. Therefore the cylinder must not be exposed to sources of heat such as travel in a hot car, or placed right next a heat source such as an oven, stove or fireplace. It is important to always store the cylinder in a cool and dry environment. Each cylinder is fitted with a unique safety valve, which will safely release the gas in the unlikely event the pressure in the cylinder rise.
7. 
I hear gas escaping from the cylinder. Is this a problem?
Not at all. Normally after carbonating a bottle of water, there is a small amount of gas in the Drinks Maker. The tilt of the bottle (or opening of the door- in some models) releases that gas as a safety measure. The amount of gas lost is not problematic, as this gas has already passed through the water as a part of the normal carbonation process.

If you hear gas escaping while you are carbonating your drink (i.e. when pressing the Carbonating button) you may need to screw the cylinder more tightly to the Drinks Maker.

If the gas continues to escape continuously, this indicates that the sealing washer (the black rubber gasket) inside the Drinks Maker, where the cylinder connects, is missing or damaged. There is a spare washer located inside the Drinks Maker on some, but not all models.

Please call our Customer Care Team FREE on 1300 SODA STREAM. Lines are open Monday to Friday between 9am - 5pm
8. 
My cylinders have been discontinued. What are my options?
In 2004 SodaStream offered customers the option to swap their old cylinders that no longer fit new Drinks Makers for new cylinders. This offer ended in 2006. We can no longer exchange/refill your old 250ml for a new gas cylinder, you will need to purchase a new 40L cylinder. Please call (03) 8706 0200 or email sales@sodastream.com.au for more information.
9. 
What are the compatibilty of your gas cylinders with each Drinks Maker?
Our 40 Litre and 60 Litre cylinders are compatible with all of our current models - Evolution, Jet/Stream, Genesis, Dynamo, Pure, Crystal and Penguin. The 100 Litre cylinders are compatible with the Evolution, Jet/Stream & Dynamo models.

The 2006 Cool model Drinks Maker will only fit the 330gm 40 Litre gas cylinder.

If you have an old Drinks Maker and/or are unsure, please call our Customer Care Team on 1300 SODASTREAM Monday to Friday 9am - 5pm or email us at sales@sodastream.com.au.
 
  0Drinks Makers1. 
Can I carbonate drinks other than water? Can I re-fizz flat drinks?
No. Only water should be carbonated. You risk damaging your Drinks Maker and making a bubbly mess, and the warranty is invalidated once you use any other liquid other than plain water. Stick with chilled water and adding any of our wide range of fantastic flavours after carbonation.
2. 
Can I use my Drinks Maker that I bought outside of Australia or take a Drinks Maker bought in Australia abroad?
Australian Drinks Makers use a specific cylinder thread, so you may not be able to find the refill cylinders anywhere other than Australia. If you have bought a Drinks Maker from outside Australia it most likely will not work to Australian standards.
3. 
Do I need a special water system in order to use my Drinks Maker?
No, your SodaStream Drinks Maker uses any type of plain water that you typically drink at home. However, CHILLED water makes better sparkling drinks, so we strongly recommend that you refrigerate water prior to use. Consider keeping a few spare bottles of water in the fridge so that you're ready to make great-tasting sparkling drinks whenever you desire.
4. 
Does my Drinks Maker come with Warranty?

Great care has been taken to ensure that your drinksmaker is delivered to you in perfect condition.  However, if a fault shall occur during a 24 month period following the date of purchase (please keep your receipt) due to faulty workmanship or inferior raw materials, we will either repair or replace (at our discretion) your drinksmaker free of charge. Your submission of a warranty claim must be made within the 24 month warranty period.

 

Even if the fault has occurred due to misuse, we remain at your service, but of course we would then request payment for the repair or replacement, which can be arranged through an authorized SodaStream Retailer or the SodaStream Customer Care team. The efficient repair or service of the drinksmaker cannot be guaranteed to be carried out by any other party, and therefore, for the warranty to retain its validity, please arrange such repair or service through an authorised Retailer or the SodaStream Customer Care team.

 

The issuer of this warranty is SodaStream Australia Pty Ltd. (“SodaStream”), 21 Henderson Road, Knoxfield, Victoria 3180, Australia, Telephone No.: (03) 8706 0200, sales@sodastream.com.au.  Should this product suffer a major failure or other reasonably foreseeable damage, contact us at the above phone number, email or mailing address to present your claim for the warranty. 

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

The benefits to the consumer given by this warranty are in addition to other rights and remedies that may be afforded to the consumer by law in relation this product.

5. 
How do I clean my Drinks Maker?
Your Drinks Maker must be cleaned with a damp soft cloth, without the use of other materials. Please do not put any part of it in the dishwasher.
6. 
How do I know how much fizz to add to the bottle of water?
Your SodaStream Drinks Maker allows you to make your drinks as fizzy as you like. As a general rule, this means pressing down sharply on the carbonating button in short bursts until you hear the distinctive 'buzzing' sound. Now you are ready to fine-tune your fizz with 3 - 5 additional bursts, each creating more fizz. You'll soon find your preferred fizz for your water!
7. 
My Drinks Maker and gas cylinder don't seem to fit one another.
If you have a Jet/Stream a200 model and you have a 60L gas cylinder then all you need to do is to remove the plastic guide ring at the bottom back area of the machine buy pulling it outwards from the machine to make the 60L fit this model.

Please call our Customer Care team on 1300 SODASTREAM if you have a different size cylinder. Lines are open Monday to Friday between 9am - 5pm.
8. 
What is the difference between the Drinks Makers?
Each SodaStream Drinks Maker serves the same purpose – to carbonate your drinking water. Each model will fizz your drinks at the same strength. Each model differs mainly in looks.

The Jet, Genesis and Dynamo machines are made from plastic and each uses plastic (PET) bottles (500ml or 1 litre) while the Pure is stainless steel and uses plastic (PET) bottles (500ml or 1 litre). These machines come with one 40L or one 60L gas cylinder and one 1 Litre carbonating bottle. These machines also work by pushing a button or lever on the top of the model to carbonate your drinks – you can actually see the bubbles/carbonating process occur. The glass carafes will not fit any of these Drinks Makers. The Dynamo also comes with a Lifetime Warranty.

The new Crystal and Penguin models are stainless steel and use 600ml glass carafes to carbonate your drinks. The Crystal and Penguin machines come with one 60L gas cylinder and one 600ml glass carafe. The 600ml glass carafe is the only bottle that will fit these Drinks Makers, the PET bottles do not fit these machines.

The choice of Drinks Maker really just depends on your budget and what style Drinks Maker you want sitting out on your kitchen counter!
9. 
What kind of power source does the home Drinks Maker use?
SodaStream home Drinks Makers operate without batteries, electricity or plumbing, making them an energy-efficient home appliance and an ideal accessory to take on the road in your caravan or onboard your boat. The carbonation in your soda is purely a result of the compressed gas stored in the SodaStream carbonator.
10. 
Where can I get a copy of the Drinks Maker user manual?
SodaStream Drinks Maker user manuals are available as PDF documents for download and printing (requires Acrobat Reader). Please select the user manual you need:

 
  0Flavours1. 
How long will my drink stay sparkling?
Our hermetic seal in the carbonating bottle caps keep the sparkle in your drinks far longer than standard plastic bottles. If you make sure the cap is tightly closed and keep the bottle in the refrigerator, your SodaStream drinks should remain sparkling for over a week.
2. 
Can I add the flavour before carbonating a bottle of water?
No. Doing so will risk damaging your drinksmaker (as well as invalidating your guarantee). Adding flavour before carbonating a drink can cause the bubbles to overflow, so always sparkle the water first, then add your favourite flavour.
3. 
Do you have any caffeine-free flavours?
Yes we do have the following caffeine-free flavours currently included in the range:
Lemonade,  Ginger Ale, Tonic, Sugar Free Lemonade, Sugar Free Orange, Sugar Free Cranberry and Raspberry.
Please view the ingredients labels which can be located by clicking on each bottle for the complete nutritional information.
4. 
How do you sweeten your diet flavours?
SodaStream diet flavours are sweetened with a blend of acesulfame K and sucralose, also known as Splenda®. These sweeteners have been approved by the local and governmental authorities and have been in use for many years. If you have dietary limitations, such as diabetes or other conditions, we recommend that you read the ingredients label closely and follow the ongoing direction of your doctor. Please note that all flavours which are not labelled "sugar free" contain some sugar.
5. 
How do you sweeten your regular flavours?
SodaStream regular sodamix flavours contain sugar (sucrose), not high fructose corn syrup (HFCS). The exception to this is Energy Drink, which indeed does contain fructose and dextrose, in addition to sucrose. In addition to sugar (sucrose), regular sodamix flavours contain sucralose (Splenda® brand) and some also contain acesulfame potassium. If you have dietary concerns, please read the label of every SodaStream product before purchasing, available by clicking the ingredients and nutrition drop down box on the individual Flavours page of this website. When in doubt, consult with your doctor.
6. 
Should I refrigerate my flavours once I've opened them?
Refrigeration is always the best way to ensure freshness. Unopened bottles of flavour do not require refrigeration. Many people find that refrigeration is also the easiest way to store the flavour bottles
7. 
Some of your flavours are no longer available on the web site?
Yes, we have discontinued some of the regular flavours that are not as much in demand as in the past such as Red Berry and Mandarin flavours. We apologize if some of our customers are disappointed. We hope you will find our new flavours interesting and great tasting.
8. 
What is the shelf-life of the SodaStream flavours?
Our flavours are all packaged and labelled for maximum freshness. The average shelf-life of is approximately 9 months from date of manufacture for regular flavours, and 6 months from the date of manufacture for DIET flavours. As a result, "best before dates" will vary and are printed on the back of the bottle. Please check your bottle for exact information.
9. 
What's the right amount of flavour to add to a bottle?
We generally recommend that you add one capful of flavour to a 1 litre bottle of water (you will see a fill-line on the inside of the flavour bottle cap), which produces a ratio of water/flavour of approximately 23:1. You do have the freedom to alter the amount of flavour to match your personal taste.
10. 
Why does the Sparkling Goodness range make 6 litres of drink from a 750ml bottle, while the others make 12 litres from a 500 ml bottle?
Traditionally, our syrups are concentrated and contain flavourings which give them their great taste. The Sparkling Goodness range however is made of entirely natural ingredients and is 100% free from artificial colours, flavours and sweeteners and does not contain any preservatives. The syrups therefore aren’t as concentrated and so you need to use more in order to get the fresh and delicious taste.
 
  0General Questions1. 
Are your products allergen free?
Our products are allergen-free. We define allergens as being: cereals containing gluten, seafood and shellfish, eggs, fish, peanuts, soy, milk, tree nuts, celery, mustard, and sesame seeds. Please check each syrups individual nutrition & ingredients label for further information about each syrup.
2. 
Are your products kosher?
SodaStream products are kosher (OU) certified (click to see OU certificate) and Badatz certified. SodaStream is kosher for Passover. Also, please note that your carbonated Drinks Maker can be used on the Sabbath.
3. 
Where can I purchase SodaStream?
You can find SodaStream at any participating Big W, Woolworths, Kmart, Mitre10, Coles, Harvey Norman, Good Guys, Bing Lee, Clive Peeters, David Jones, Retravision and a growing number of independent stores.

Please go to our Where To Buy page to view the logos of our retailers.

Please note: Some stores from major chains may not stock the full range and some decide not to stock any of the SodaStream range, this is why we cannot supply a store locator on the website at the moment - best to call the store ahead to find out what they stock especially if you are travelling a distance.

 
  0General web site queries1. 
I am not sure if my online payment went through?
Soda-Club uses a payment processing company. In order for a payment to be processed your details are sent to them to check that you have entered valid details for a payment method. However once you clicked on the "submit" button to send your card details, unless you receive a specific message back saying that it has failed, please assume that the order has been validated and the payment processed. You should be orientated to a confirmation screen with an order number and receive a confirmation email. But even if you don't and you receive a general internet error message the order may have been validated. Please do not use the "back" button, this will not undo an order once the submit button is pressed. If you are unsure if an order has been validated or if you have any other problems, please call our customer care team on 1300 SODASTREAM (Mon-Fri 9am-5pm) or send an email to sales@sodastream.com.au
2. 
Do you keep any record of credit card or debit card details?
Soda Club uses Global Collect as a payment processing company. The information you submit is transferred directly to Global Collect who check you have entered valid details and collect the money. Your credit card details are not available to the Soda Club staff. The payment card process is secure, the certificate of security can be found on the site on the payment card page.
3. 
How do I use a coupon?
You can use your coupon by viewing your shopping basket on the right-hand side of the screen on the online store pages - Drinks Makers, Flavours, Gas Cylinders, Bottles or Special Offers. You will see the shopping basket area to the right (in a grey box) and a link "click to add coupon code". Enter a relevant code at any point during your shop (before clicking buy now) and you will be told if you have been successful. Don't forget to check that your coupon has a valid date.
4. 
I am having a problem ordering using this web site
The ordering process requires pop ups to be enabled, please check this in your internet options.

Other problem shooting options include:

  • Changing to a different internet browser
  • Clearing your cookies/cache:

For any other problems, it is always a good idea to ring our customer care team on 1300 SODASTREAM Mon-Fri, 9am to 5pm or send an email to sales@sodastream.com.au
5. 
I have been charged an international transaction fee. Why is this?

Our monetary collection system is a global system so some banks will charge an small international transaction fee due to this system.

Please be aware that it occurs only with some credit cards and it is your bank charging you for the service. A warning is given on the credit card details page before you enter your card details.

6. 
I have spent over $150 but my delivery still isn't free!
You must exclude the delivery free from the Sub Total as well as the GST price from your order.

Please click HERE to view your shopping basket in full. You can now see the Sub Total without the GST included. Please call our customer service line if you need more information.
 
  0Ordering1. 
Are you able to deliver all over Australia?
We are able to deliver your SodaStream products to any address within Australia excluding P.O. Boxes.

For more details, please call our Customer Care Team on 1300 SODASTREAM. Lines open Monday to Friday, 9am - 5pm.
2. 
Can I cancel my order?

No, you cannot cancel your order after you have submitted it into the system. SodaStream has a no return policy

Please contact SodaStream on 1300 SODASTREAM (lines open Mon-Fri, 9am-5pm)

OR

E-mail: sales@sodastream.com.au

3. 
Do you accept Cash on Delivery Orders?
Sorry, 'Cash On Delivery' orders are not accepted.
4. 
How long will it take to receive my order?
Unfortunately we are unable to give exact times for delivery however if you want to check on whether your order has been dispatched, please call our Customer Care Team on 1300 SODA STREAM. Lines open Monday to Friday between 9.00am - 5.00pm (Victoria) Please note, deliveries may take up to 10 working days.
5. 
How much does delivery cost?
Delivery costs are $24.95 excl. GST per order. However, if your order exceeds $150.00 excl. GST - delivery is FREE!!!

Please make sure that if you want free delivery to double check the shopping basket (http://www.sodastream.com.au/auretail/basket.asp) to ensure that your order is over $150 excluding GST and excluding the delviery cost as even orders that are $149.99 will be charged the delivery fee.
6. 
How will my order be delivered?
Our goods are delivered by a third party courier service TOLL IPEC.

Unfortunately we are unable to give exact times for delivery.

If no one is available to accept delivery when the goods are delivered then a card will be left with instructions on how to retrieve your delivery.

Please call SodaStream on 1300 SODASTREAM for more information.

7. 
I have added 6 syrups to my basket but I haven't got one for free! Whats wrong?
You must click "add to basket" on the 6 for 5 syrups special offer to get one syrup for free. Just adding 6 syrups to your basket will not give you one syrup free.
8. 
What is your postal address?
SodaStream Head Office Melbourne, 2 Samantha Court, Knoxfield, Victoria, Australia, 3180.
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